With more than 2,000 ServiceNow partners worldwide, standing out takes more than credentials. It takes consistency, governance, and a long-term investment in delivering quality at scale. That’s the essence of validation itself—and after a rigorous six-month evaluation process, Devhd’s practices in ITSM and ITSM Pro were officially validated by ServiceNow.
- Later edit: Shortly after we shared our first two validations, AppEngine joined the list—our third Validated Practice officially recognized by ServiceNow.
But what does that really mean?
What is a Validated Practice?
Let’s be clear from the start: this is not just an internal metric or nice-to-have badge—it’s ServiceNow’s official recognition that a partner consistently delivers high-quality implementations aligned with ServiceNow’s standards and best practices, ensuring successful outcomes for joint customers.
Out of over 2,000 ServiceNow partners, only around 200 have a Validated Practice by the end of May 2025. These badges are not awarded lightly - they certify that a partner’s implementations are grounded in industry-leading methodologies, thoroughly vetted and recognized by ServiceNow.
To become eligible, a partner must first earn a Product Line Achievement (PLA), based on certified consultants delivering at least three successful deployments in the same solution—all with a Customer Satisfaction Score (CSAT) above 4.2.
Only then can a partner undergo the Partner Success Review (PSR) - a structured assessment covering five key dimensions: Strategy, Governance, People, Sales & Delivery and Performance.
This review isn’t just a box-ticking exercise—it involves documentation reviews, interviews, and a deep dive into how our practice operates day to day. Every dimension—from delivery governance to people development and go-to-market strategy—was examined by the PSR Team through the lens of repeatability, maturity, and alignment with ServiceNow’s standards.
For Devhd, this recognition reflects more than our technical skills:
- It confirms our belief that boutique companies can create a big impact when fueled by purpose, practice, and people.
- It highlights our ability to operate with the governance, consistency, and strategic focus that place us among the top-tier ServiceNow partners—not just as implementers, but as trusted advisors in digital transformation.
- It also showed that our readiness is not accidental but repeatable and built to scale.
“Your Practice is in the Scale and Co-create phase. Practice has a strong vision and focus on customer outcomes while implementing efficient processes to grow smart and maintain quality.“ ServiceNow
Why it matters for Customers
Customers navigating the ServiceNow partner ecosystem face a key question: how do you know who’s truly ready?
The distinction is simple:
- Certified partners have proven individual skills.
- Validated partners have proven team-wide capability, governance, and results.
Certified means someone can do it. Validated means we’ve done it—and done it well, repeatedly, across industries, and with outcomes that matter to clients. When you partner with Devhd, you’re choosing a team tested and trusted by ServiceNow to deliver excellence—again and again. It’s a distinction that helps organizations choose wisely—and for us, these first two validations are just the beginning.
"Congratulations on your recent achievement of a Validated ITSM Pro Practice. This accomplishment truly reflects your hard work, dedication, and expertise." – ServiceNow
Trusted by ServiceNow. Ready for your challenge.
