Artificial Intelligence (AI)
AI built for action. AI is only as powerful as the platform it’s built on. Experience a single platform that can harness your data and put it to work across your business at speed. Unlock new opportunities and drive innovation with seamless integration and real-time insights.
Empower
Your Agents
with AI
AI-driven tools assist agents in swiftly resolving issues by suggesting relevant tasks and content.
Put AI to Work for:
- Customers
Deliver answers and outcomes faster than ever with intelligent conversations and AI-powered experiences.
- Developers
Generate code and apps, boost productivity, and streamline onboarding for new talent with advanced AI tools.
- Employees
Enhance employee engagement and productivity with self-service options and AI-driven experiences.
Supporting Apps and Capabilities
ServiceNow’s AI platform features essential supporting apps designed to help you work more efficiently and swiftly, anticipate issues, and make informed business decisions.
Empower everyone with Now Assist and accelerate productivity across the enterprise.
Resolve issues faster and scale your organization with intelligent chatbots.
Provide personalized, relevant, actionable search results to employees and customers.
Boost agent productivity with automated task creation, triage, and investigation.
Predict and prevent service outages before they impact end users.
Find opportunities to automate workflows and processes with ServiceNow apps.
Improve outcomes by optimizing process flows to streamline work.
Visually map organizational objectives and business outcomes to key performance indicators.
Manage teams effectively with real-time visibility into agent scheduling and performance.
Unlock the
Potential of
GenAI
ServiceNow has integrated generative AI (GenAI) into every workflow on the platform under the brand Now Assist. With products powered by Now Assist, you can harness the power of GenAI to boost productivity and efficiency across your organization.
