IT Service Management

Deliver resilient IT services and create experiences that help your teams be more productive. Resolve issues quickly and speed the pace of innovation using AI and machine learning, all from the simplicity of a single cloud platform.

One platform for enterprise automation


Remove complexity and consolidate IT services and tools, bringing together the applications your business needs to deliver modern IT experiences. Automate essential processes and run them from the Now Platform, a single system of action for the enterprise.

The platform offers a best-in-class ITIL-based IT Service Management (ITSM) solution and it has been recognized as a leader in the Gartner ITSM Magic Quadrant for nine years in a row.

We don’t stop at solution delivery and user training. We go the extra mile and take care of solution adoption and management, optimizing on the effectiveness of the solution as we learn from end-users. We implement holistic ITSM projects that take into account future updates, changes, and scalability.


About ITIL


ITIL is a must at Devhd. Our technical and solution consultants have more than 10 years experience in the ITSM business working with multiple tools and customers from a wide range of industries.

We leverage our vast experience to ensure you get the most out of your ITSM journey on the Now Platform. We take our past experience and transform it into best practices for the future. Thanks to our methodological approach, our clients have embraced us as a strategic partner and trust us to guide them in their digital transformation initiatives.

Key success factors



  • Single Data model across the entire enterprise
  • Elevate your service experience with Self Service Portal, Mobile Apps and Contextual Collaboration
  • Improve your IT productivity by use of machine learning to automate routine tasks and increase employee and agent productivity
  • Achieve new relevant insights by having full visibility with built-in dashboards and analytics providing real-time, actionable information to continually improve services
  • Consolidate your IT Services by using built-in best practices to rapidly consolidate your inefficient tools to a single system of action in the cloud

Featured apps and capabilities for IT Service Management



ITSM groups key applications and capabilities into packages that can scale with you as your needs change.