Gen AI
As organizations strive to meet the demands of an increasingly digital world, Generative AI presents a unique opportunity to supercharge ServiceNow's capabilities. It enables businesses to provide faster, more efficient service, reduce operational costs, and gain a competitive edge.
But what is Generative AI ?
GenAI is a cutting-edge technology designed to mimic human creativity and generate content that feels remarkably lifelike. By learning from vast pools of existing data, it's capable of crafting realistic text, captivating images, and captivating media.
Let AI do the work for you
Now Assist is ServiceNow's personalized generative AI experience built on the Now Platform, tuned to meet the requirements of users. It equips departments across all industries to leverage natural human language for delivering value on the platform.
Supercharging your ITSM (Information Technology Service Management) workflows with Generative AI capabilities can significantly enhance your Incident Management processes.
This cutting-edge technology leverages the power of AI to streamline incident handling, improve response times, and provide intelligent insights for more effective incident resolution.
Whether it's automating routine tasks, suggesting solutions, or analyzing patterns to prevent future incidents, Generative AI can be a game-changer in optimizing your ITSM operations.
Now Assist for CSM (Customer Service Management) is a transformative tool that empowers customer support organizations to enhance customer experiences. By leveraging the capability of rapidly generated case and chat summaries, it enables teams to resolve issues more swiftly and efficiently. Additionally, it bolsters customer self-service options, providing clients with the means to find solutions independently. This not only streamlines support processes but also elevates customer satisfaction, making it an invaluable asset for any customer support organization aiming to deliver exceptional service.
This technology is designed to turbocharge agent productivity, enabling HR teams to handle cases with greater efficiency. It also facilitates faster case resolution for employees, which not only improves the overall employee experience but also reduces operational overhead. With Now Assist for HRSD, HR departments can provide more effective and streamlined support, ultimately contributing to a more productive and satisfied workforce.
Now Creator's innovative features, Now Assist for Code and Now Assist Recommendations, empower creators and developers, streamlining the development process and enhancing the user experience.
Serves as the central hub for activating, managing, and monitoring Now Assist applications. It is designed with intuitive sections including an overview, features, and platform settings, ensuring easy task separation and efficient performance. Moreover, this console offers valuable resources such as links to in-depth information and FAQs, simplifying administrative tasks and providing comprehensive support.
ServiceNow’s Generative AI Capabilities
Insights and Recommendations
“We’re entering a powerful intelligence era where imagination is the only limit… Generative AI has unleashed new possibilities for business leaders to reimagine the way work gets done” - Bill McDermott
Unlock Business Advantages with Generative AI
These advantages empower businesses to boost productivity and growth while simultaneously cutting costs.
Cost and Productivity Boost
Generative AI streamlines processes, automates tasks, and cuts operational costs, increasing productivity and efficiency.
Valuable professionals can focus on strategic tasks as AI handles repetitive and time-consuming work.
Elevate Customer Support
Generative AI empowers AI chatbots and virtual assistants to provide scalable, high-quality customer service.
Customers receive prompt, human-like assistance, enhancing satisfaction and freeing up human agents.
Precise Targeted Marketing
Personalized content, targeted ads, and optimized product recommendations are made possible by generative AI.
Tailored marketing strategies boost customer engagement, conversion rates, and brand loyalty.
Revenue Amplification
Generative AI's advantages ultimately contribute to increased company revenue.
Lower costs, expanded services, and improved insights into business risks lead to financial success.
Enriched Lives
Beyond business gains, Generative AI can enrich the lives of your customers and stakeholders.
It can improve user experiences, provide valuable insights, and offer innovative solutions that enhance overall quality of life.