CMDB

The Configuration Management Database (CMDB) application is an easy-to-use, cloud-based centralized source that gives you full visibility into your IT environment. By storing information about your organization's infrastructure and how it is configured, this system allows you to monitor your network and ensure stability and best performance.

ServiceNow’s CSDM and CMDB

 

The ServiceNow Common Service Data Model (CSDM) connects your CMDB to services from both a business and technical perspective. It is the foundation for working towards a service-aware CMDB. The benefits of CSDM are many—from more accurate reporting, increased platform maturity, a single service language, staying OOTB to improved control over service costs.

 

Make CMDB your single, trusted system of record for all configuration item (CI) data and improve efficiency by sharing accurate data across the enterprise.

Continuous improvement

 

Every ServiceNow application uses this data model, ensuring that the CMDB delivers value out of the box and that
ServiceNow applications work seamlessly with each other. This will help you diagnose service outages, evaluate the
impact of changes, manage your assets, improve compliance, and much more. It will also allow help for seamless
integrations and continuous improvement.

Put AI to Work for:

 

 

  • Connect multiple systems

Integrate relevant IT systems with certified Service Graph Connectors for 360º insights.

 

  • Automate data-driven outcomes

Populate and refresh context quickly and effortlessly to understand risk and impact.

 

  • Manage digital lifecycles

Break down digital product silos with a unified system of record and action.

 

  • Curate trusted data

Assess data accuracy continuously. Enable trusted AI outcomes and audit data sets.