Frequently Asked Questions

What is Devhd? / Who are we?

Devhd is a pure-play ServiceNow professional services company, specialized in delivering practical and sustainable digital workflow solutions, with a key focus on enterprise application development and integration.

With over 80 ServiceNow projects and 20+ applications completed, on-time and on-budget, Devhd has maintained a 4.83/5 CSAT score and positioned itself as a trusted advisor for companies all around the world.

What is Servicenow?

ServiceNow (NYSE: NOW) is the fastest-growing enterprise cloud software company in the world above $1 billion. Founded in 2004 with the goal of making work easier for people, ServiceNow is making the world of work, work better for people.

Their cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for more than 6,200 enterprise customers worldwide, including approximately 80% of the Fortune 500.

What is a Servicenow Premier Partner? What about Technology Partner?

The Premier Partner badge represents a tier in the Servicenow Partner program, being the second best tier, behind the Elite tier.

A technology partner is able to create, deliver and distribute Servicenow apps via their exclusive store, with a lot of sweet benefits added, including the ability to use multiple non-production instances for app development, testing, demos, trainings and more.

Being a Servicenow Premier Technical partner is a testament and reassurance that we deliver top tier Servicenow solutions for enterprises across multiple industries.

Why choose Devhd for ServiceNow services?

Having 20 certified ServiceNow professionals with 25 mainline certifications, including a Certified Technical Architect, our team’s vast expertise with ServiceNow ensures that your project is successful and delivers on your ROI goals.

Our team has completed 80+ ServiceNow projects and 20+ applications on-time and on-budget, obtaining a 4.83 / 5 CSAT score, as displayed on our ServiceNow partner page
We use tested and validated methodologies to build quality applications that reach and exceed your business value targets, building practical and future-proof solutions that are efficient, scalable, and cost-sustainable in the long-term.

What is your usual working method for a ServiceNow project?

As each client is unique and has differing business and project objectives, there is no ‘standard’ implementation track, as we treat each of our clients in a bespoke way. However, the typicaly phases of a project consist of:
1) initial consultations and assessment of your current circumstances and project aims to find improvement areas and provide an ROI roadmap estimation;
2) providing informed and strategic advice for your implementation;
3) once we agree on the solution our team proeceds with the implementation phase;
4) monitoring and assessing the performance of the solution, with support, guidance and maintanance if necesary

How long does it take for an ITSM implementation to go live?

This varies from project to project depending on several factors such as the size of the company and project objectives. There is no standard time for an ITSM implementation, but can typically last 3-4 months from project start to post-implementation support.

Do you offer support once the project has gone live?

Absolutely. After the deployment of a project we are always available to help as long as you may need through our Consultancy or Managed Services.

Is Advisory and Strategy necessary or can I just proceed with the ServiceNow implementation?

Advisory and Strategy allows for long-term strategic planning as opposed to treating an implementation as simply a technology project. This makes it possible to take into consideration the people, processes and platforms and make the right strategic choices from the beginning to deliver on ROI goals.

Why ServiceNow for Strategic Portfolio Management?

ServiceNow is the leading platform in terms of versatility and performance for enterprise business workflow management, which make it ideal to streamline end-to-end business and employee processes across different teams and departments in large organizations.

What is the CMDB and why is it relevant?

The Configuration Management Database (CMDB) offers control over your infrastructure through a unified view of IT data, breaking down silos using a single system of action across all tables, apps, and views. The CMDB allows you to monitor the infrastructure and ensure integrity, stability, and uninterrupted service operation.

What is Service Mapping?

Service Mapping identifies all the application services your company is using and builds a holistic map of all applications, devices, and configuration profiles. By providing a top-down view of dependencies, it allows you to pinpoint any issues at both application and infrastructure level.

What is the advantage of the Event Management application?

ServiceNow Event Management provides the advantage of tracking down any issues across your datacenter on a single management console. It allows you to reduce the Mean Time to Repair through alert aggregation, root cause analysis for discovered and application services, and automated alert groups.

How can I simplify management for multiple cloud services?

If you are using several cloud services such as Microsoft, IBM, Google, and Amazon, you can leverage the ServiceNow Cloud Management service to access resources, publish offerings to a catalog, and manage the use of resources through a single, unified interface. Cloud Management allows to automate deployments and resources operations, cut down costs, and minimize risk.

How will customers be able to contact our company when using ServiceNow CSM?

ServiceNow CSM offers a multi-channel experience allowing customers to contact your business through their preferred channel of choice - phone, email, web, chatbots, or social media. The CSM is an integrated system meaning that support teams can view previous customer information and history and manage conversations contextually.

Software is one of my biggest IT asset costs and is difficult to administer. Does ServiceNow offer a solution for software asset/ cost management?

ServiceNow IT Asset Management (ITAM) allows to administer all aspects of the software management liefcycle such as software licenses, accounts and provisioning, updates, software security, or deployment instances. ITAM gives admins back control over software assets, which in turn helps to provide an improved experience for software users across different departments.

Our team's vast experience with ServiceNow can help maximize your service capabilities and enhance the quality and speed of your IT service delivery.