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IT Service Management

Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM solution

Technology has become the catalyst of every business, driving us further into the future. ServiceNow helps you transform your business with modern, intuitive service management tools, and IT management solutions. The NOW Platform delivers best‑in‑class ITIL‑based IT Service Management (ITSM) solution, enabling successful organizations to modernize service delivery on a robust enterprise cloud. ServiceNow has been recognized as a leader in the Gartner ITSSM Magic Quadrant for three years in a row.

About ITIL

ITIL is a must at DEVHD. Our technical and solution consultants have more than 10 years’ experience in the ITSM business working with multiple tools and customers from a wide range of industries. We leverage this vast experience to ensure you get the most out of your ITSM journey on the Now Platform.  We take the experience of the past and transform them into the best practices of the future. Our clients have embraced us as a strategic partner and trust us to guide their digital transformation initiatives.

Key Success Factors:

Single Data model across the entire enterprise

Elevate your service experience with Self Service Portal, Mobile Apps and Contextual Collaboration

Improve your IT productivity by use of machine learning to automate routine tasks and increase employee and agent productivity

Achieve new relevant insights by having full visibility with built-in dashboards and analytics providing real-time, actionable information to continually improve services

Consolidate your IT Services by using built-in best practices to rapidly consolidate your inefficient tools to a single system of action in the cloud

Included in the ITSM Solution

  • Incident Management
  • Problem Management
  • Change and Release Management
  • Request Management
  • Asset and Cost Management
  • Walk-Up Experience
  • Knowledge Management*
  • Configuration Management*
  • Reports and Dashboards*
  • Service Level Management*
  • Benchmarks*
  • Surveys and Assessments*
  • Virtual Agent
  • Agent Intelligence
  • Performance Analytics
  • Continual Improvement