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IT Operations Management

Gain visibility into your operations footprint, manage service health, and optimize service delivery and spend.

Effortlessly manage the provisioning, capacity, performance and availability of your computing, networking and application environments.

Our experts with help you integrate ITOM with existing ITSM platform to gain visibility of your end-to-end business services. You will benefit from the accelerated performance and learn the relationship with your IT landscape. We want to help you know your service health by setting up self-service capabilities to engage in a multi-cloud strategy.

Implementation

Implementing IT Operations requires a unique set of skills from multiple areas of IT, as well as in depth knowledge of ServiceNow’s ins and outs. Our core implementation team comes from a software development background, as well as Infrastructure and Support Operations. Their background provides you exactly what you need for a successful ITOM implementation.

Included in the ITOM Solution

1. Discovery

1. Discovery

Get complete visibility into your on‑premise and cloud resources. Keep track of changes occurring within your on‑premise, cloud, and serverless infrastructure in the Configuration Management Database (CMDB). Set a strong foundation with accurate data and relationship views for ITSM change management, Software Asset Management, Customer Service Management, Security Operations, and more.
2. Service Mapping

2. Service Mapping

Map the relationships between IT components and business services in dynamic environment
3. Operational Intelligence

3. Operational Intelligence

Proactively identify anomalies in IT infrastructure before they cause outages
4. Orchestration

4. Orchestration

Automate IT processes, eliminate manual tasks, and remediate service issues
5. Cloud Management

5. Cloud Management

Minimize business risk and manage costs with self-services delivery of cloud services
6. Event Management

6. Event Management

Reduce event noise generated by monitoring tools by using predictive intelligence, such as machine‑learning techniques, to correlate events and produce actionable alerts and incidents