{"id":7509,"date":"2025-11-04T14:26:32","date_gmt":"2025-11-04T11:26:32","guid":{"rendered":"https:\/\/www.dev-hd.com\/?p=7509"},"modified":"2025-11-04T14:26:32","modified_gmt":"2025-11-04T11:26:32","slug":"workplace-service-delivery-in-action-exccon-devhd","status":"publish","type":"post","link":"https:\/\/www.dev-hd.com\/2025\/11\/04\/workplace-service-delivery-in-action-exccon-devhd\/","title":{"rendered":"Workplace Service Delivery in action: exccon & Devhd"},"content":{"rendered":"\n
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From the very beginning of our partnership, exccon AG<\/a> and Devhd discovered how naturally we complement each other — forming unified delivery teams that combine agile thinking, specialized expertise and boutique-level quality from end to end.<\/p>\n

One of our most impactful collaborations is the ServiceNow<\/a> Workplace Service Delivery (WSD)<\/strong> implementation for a leading global company — a long-standing exccon customer with a clear vision to digitize and simplify all workplace and facility management processes <\/strong>across their organization.<\/p>\n

The Challenge<\/h3>\n

The client, operating multiple sites with over 40,000 employees<\/strong>, already relied on several ServiceNow solutions to streamline IT and business operations.<\/p>\n

The next step was to extend that maturity to the physical workplace — connecting people, spaces and services through the same intelligent platform and to move beyond manual, fragmented processes for managing facilities, reservations and workplace requests<\/strong>.<\/p>\n

Previously, issues were reported via email, handled manually by external providers and tracked in spreadsheets. The lack of structure, data visibility and automation created inefficiencies across teams. In addition, meeting room reservations, catering requests, event management, and visitor management were supported by a bespoke legacy solution that had reached the end of its technological lifecycle and required modernization.<\/p>\n

How do you extend a mature ServiceNow ecosystem to include the physical workplace experience?<\/em><\/strong><\/p>\n

How can employees, facility teams and service providers collaborate in real time — across locations, resources and systems — through a single platform? <\/em><\/strong><\/p>\n

These were the questions that guided and shaped the Workplace Service Delivery solution — transforming workplace operations into a connected, data-driven experience.<\/p>\n

The Solution — Workplace Service Delivery on ServiceNow<\/strong><\/h3>\n

exccon and Devhd jointly implemented the Workplace Service Delivery solution — designed to fit seamlessly into the client’s existing ServiceNow ecosystem — and continue to strengthen the platform architecture while expanding it with new modules.<\/p>\n

The first go-live for Case Management ran smoothly, supported by close collaboration and a shared ServiceNow delivery mindset across both teams.<\/p>\n

The result is a strong foundation that continues to evolve, featuring:<\/p>\n