{"id":7389,"date":"2025-06-18T15:16:47","date_gmt":"2025-06-18T12:16:47","guid":{"rendered":"https:\/\/www.dev-hd.com\/?p=7389"},"modified":"2025-06-25T16:19:19","modified_gmt":"2025-06-25T13:19:19","slug":"devhds-practices-officially-validated-by-servicenow","status":"publish","type":"post","link":"https:\/\/www.dev-hd.com\/2025\/06\/18\/devhds-practices-officially-validated-by-servicenow\/","title":{"rendered":"Devhd\u2019s Practices, Officially Validated by ServiceNow"},"content":{"rendered":"\n
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With more than 2,000 ServiceNow partners worldwide, standing out takes more than credentials. It takes consistency, governance, and a long-term investment in delivering quality at scale. That’s the essence of validation itself—and after a rigorous six-month evaluation process, Devhd’s practices in ITSM and ITSM Pro were officially validated by ServiceNow<\/strong>.<\/p>\n

    \n
  • Later edit:<\/strong> Shortly after we shared our first two validations, AppEngine<\/strong> joined the list—our third Validated Practice officially recognized by ServiceNow.<\/em><\/span><\/li>\n<\/ul>\n

    But what does that really mean?<\/p>\n

    What is a Validated Practice?<\/strong><\/h3>\n

    Let’s be clear from the start: this is not just an internal metric or nice-to-have badge—it’s ServiceNow’s official recognition<\/strong> that a partner consistently delivers high-quality implementations aligned with ServiceNow’s standards and best practices, ensuring successful outcomes for joint customers.<\/p>\n

    Out of over 2,000 ServiceNow partners, only around 200 have a Validated Practice by the end of May 2025<\/strong>. These badges are not awarded lightly - they certify that a partner’s implementations are grounded in industry-leading methodologies, thoroughly vetted and recognized by ServiceNow.<\/p>\n

    To become eligible, a partner must first earn a Product Line Achievement (PLA)<\/strong>, based on certified consultants delivering at least three successful deployments in the same solution—all with a Customer Satisfaction Score (CSAT) above 4.2.<\/p>\n

    Only then can a partner undergo the Partner Success Review (PSR) - a structured assessment covering five key dimensions: S<\/strong>trategy<\/strong>, Governance<\/strong>, People<\/strong>, Sales & Delivery<\/strong> and Performance<\/strong>.<\/p>\n

    This review isn’t just a box-ticking exercise—it involves documentation reviews, interviews,<\/strong> and a deep dive into how our practice operates day to day<\/strong>. Every dimension—from delivery governance to people development and go-to-market strategy—was examined by the PSR Team through the lens of repeatability<\/strong>, maturity<\/strong>, and alignment<\/strong> with ServiceNow’s standards.<\/p>\n

    For Devhd, this recognition reflects more than our technical skills:<\/p>\n

      \n
    • It confirms our belief that boutique companies can create a big impact <\/strong>when fueled by purpose, practice, and people.<\/li>\n
    • It highlights our ability to operate with the governance<\/strong>, consistency<\/strong>, and strategic<\/strong> focus<\/strong> that place us among the top-tier ServiceNow partners—not just as implementers, <\/strong>but as trusted advisors in digital transformation.<\/strong><\/li>\n
    • It also showed that our readiness is not accidental but repeatable<\/strong> and built<\/strong> to<\/strong> scale<\/strong>.<\/li>\n<\/ul>\n
      \n

      “Your Practice is in the Scale and Co-create phase. <\/em><\/strong>Practice has a strong vision and focus on customer outcomes while implementing efficient processes to grow smart and maintain quality.“  <\/em>ServiceNow<\/em><\/p>\n<\/blockquote>\n

      Why it matters for Customers<\/strong> <\/strong><\/h3>\n

      Customers navigating the ServiceNow partner ecosystem face a key question: how do you know who’s truly ready?<\/em><\/p>\n

      The distinction is simple:<\/p>\n

        \n
      • Certified<\/strong> partners have proven individual skills.<\/strong><\/li>\n
      • Validated<\/strong> partners have proven team-wide capability, governance, and results.<\/strong><\/li>\n<\/ul>\n

        Certified means someone can do it. Validated means we’ve done it—and done it well, repeatedly, across industries, and with outcomes that matter to clients<\/strong>. When you partner with Devhd, you’re choosing a team tested and trusted by ServiceNow to deliver excellence—again and again. It’s a distinction that helps organizations choose wisely—and for us, these first two validations are just the beginning.<\/p>\n

        \n

        \"Congratulations on your recent achievement of a Validated ITSM Pro Practice. This accomplishment truly reflects your hard work, dedication, and expertise.\" – ServiceNow<\/em><\/p>\n<\/blockquote>\n

        Trusted by ServiceNow. Ready for your challenge.<\/strong><\/p>\n<\/div>\n<\/div><\/div><\/div>

        <\/div><\/div><\/div><\/body><\/html>\n","protected":false},"excerpt":{"rendered":"

        With more than 2,000 ServiceNow partners worldwide, standing out takes more than credentials. It takes consistency, governance, and a long-term investment in delivering quality at scale. That\u2019s the essence of validation itself\u2014and after a rigorous six-month evaluation process, Devhd\u2019s practices in ITSM and ITSM Pro were officially validated by ServiceNow. Later edit: Shortly after we […]<\/p>\n","protected":false},"author":2,"featured_media":7390,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-7389","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"\nDevhd\u2019s Practices, Officially Validated by ServiceNow - Devhd<\/title>\n<meta name=\"description\" content=\"Devhd\u2019s Practices, Officially Validated by ServiceNow\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dev-hd.com\/2025\/06\/18\/devhds-practices-officially-validated-by-servicenow\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Devhd\u2019s Practices, Officially Validated by ServiceNow - 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