{"id":7307,"date":"2025-01-10T16:25:42","date_gmt":"2025-01-10T13:25:42","guid":{"rendered":"https:\/\/www.dev-hd.com\/?p=7307"},"modified":"2025-01-10T16:25:42","modified_gmt":"2025-01-10T13:25:42","slug":"empowering-an-automotive-innovator-through-comprehensive-automation-and-itsm-maturity","status":"publish","type":"post","link":"https:\/\/www.dev-hd.com\/2025\/01\/10\/empowering-an-automotive-innovator-through-comprehensive-automation-and-itsm-maturity\/","title":{"rendered":"Empowering an Automotive Innovator Through Comprehensive Automation and ITSM Maturity"},"content":{"rendered":"\n
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Overview and Challenge<\/h3>\n

As a spin-off of Autoliv, Veoneer<\/a> is a leader in automotive safety systems, developing both software and hardware for state-of-the-art Restraint Control Systems. Serving some of the largest car manufacturers globally, the company employs around 2700 people across 11 countries. As it continues to scale, Veoneer faces challenges in managing IT operations, ensuring compliance, and enhancing employee experience.<\/p>\n

Initially, Veoneer utilized ServiceNow for Asset and Incident Management. However, their previous setup was fragmented, relying heavily on manual processes, including emails and spreadsheets. They needed a comprehensive, automated system to manage IT requests, incidents, and compliance and a user-friendly portal for employees.<\/p>\n

A Platform for Growth with the Right Partner<\/h3>\n

To meet these demands, Veoneer sought a trusted partner capable of delivering end-to-end ServiceNow solutions. Devhd<\/strong> was selected for our deep expertise<\/em><\/strong>, agility<\/em><\/strong>, proven<\/strong> track record in driving automation<\/em><\/strong> and established relationship with Autoliv, Veoneer’s parent company, dating back to 2016.<\/p>\n

As a relatively young company, Veoneer also needed to build critical infrastructure, such as Active Directory and an Employee Center, from scratch while streamlining processes with custom applications.<\/p>\n

The Solution: Streamlining IT Services and Governance<\/h3>\n

Devhd focused on creating a solid ITSM foundation<\/em><\/strong>, ensuring Veoneer’s platform was optimized for automation and future scalability. Key initiatives included:<\/p>\n