{"id":5922,"date":"2024-02-17T17:24:28","date_gmt":"2024-02-17T14:24:28","guid":{"rendered":"https:\/\/www.dev-hd.com\/?page_id=5922"},"modified":"2024-08-05T09:28:58","modified_gmt":"2024-08-05T06:28:58","slug":"it-service-management-de","status":"publish","type":"page","link":"https:\/\/www.dev-hd.com\/de\/it-service-management-de\/","title":{"rendered":"IT Service Management"},"content":{"rendered":"<!DOCTYPE html PUBLIC \"-\/\/W3C\/\/DTD HTML 4.0 Transitional\/\/EN\" \"http:\/\/www.w3.org\/TR\/REC-html40\/loose.dtd\">\n<html><body><div id=\"pl-5922\" class=\"panel-layout\"><div id=\"pg-5922-0\" class=\"panel-grid panel-has-style\"><div class=\"updated siteorigin-panels-stretch panel-row-style panel-row-style-for-5922-0\" data-stretch-type=\"full\"><div id=\"pgc-5922-0-0\" class=\"panel-grid-cell\"><div id=\"panel-5922-0-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"0\"><div id=\"pl-w65d0c56657b57\" class=\"panel-layout\"><div id=\"pg-w65d0c56657b57-0\" class=\"panel-grid panel-no-style\"><div id=\"pgc-w65d0c56657b57-0-0\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c56657b57-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\"><div class=\"panel-widget-style panel-widget-style-for-w65d0c56657b57-0-0-0\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h1><span style=\"color: #ffffff;\">IT Service Management<\/span><\/h1>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-w65d0c56657b57-1\" class=\"panel-grid panel-no-style\"><div id=\"pgc-w65d0c56657b57-1-0\" class=\"panel-grid-cell panel-grid-cell-mobile-last\"><div id=\"panel-w65d0c56657b57-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\"><div class=\"panel-widget-style panel-widget-style-for-w65d0c56657b57-1-0-0\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><span style=\"color: #ffffff;\">Bieten Sie robuste IT-Dienste und schaffen Sie Erfahrungen, die Ihren Teams helfen, produktiver zu sein. L&ouml;sen Sie Probleme schnell und beschleunigen Sie das Tempo der Innovation mit KI und maschinellem Lernen, alles von der Einfachheit einer einzigen Cloud-Plattform aus.<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-w65d0c56657b57-1-1\" class=\"panel-grid-cell panel-grid-cell-empty\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-5922-1\" class=\"panel-grid panel-has-style\"><div class=\"custom__editor__style siteorigin-panels-stretch panel-row-style panel-row-style-for-5922-1\" data-stretch-type=\"full\"><div id=\"pgc-5922-1-0\" class=\"panel-grid-cell\"><div id=\"panel-5922-1-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"1\"><div id=\"custom__editor__style\" class=\"panel-widget-style panel-widget-style-for-5922-1-0-0\"><div id=\"pl-w65d0c56657ded\" class=\"panel-layout\"><div id=\"pg-w65d0c56657ded-0\" class=\"panel-grid panel-no-style\"><div id=\"pgc-w65d0c56657ded-0-0\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c56657ded-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\"><div class=\"panel-widget-style panel-widget-style-for-w65d0c56657ded-0-0-0\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><h3 class=\"widget-title\">Eine Plattform f&uuml;r unternehmensweite Automatisierung<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>&nbsp;<\/p>\n<p><span style=\"color: #1c4380;\">Vereinfachen Sie die Komplexit&auml;t und konsolidieren Sie IT-Dienste und -Werkzeuge, indem Sie die Anwendungen zusammenf&uuml;hren, die Ihr Unternehmen ben&ouml;tigt, um moderne IT-Erfahrungen zu bieten. Automatisieren Sie wesentliche Prozesse und f&uuml;hren Sie sie von der Now Platform aus, einem einzigen System f&uuml;r unternehmensweite Ma&szlig;nahmen.<\/span><\/p>\n<p>Die Plattform bietet eine erstklassige ITIL-basierte IT Service Management (ITSM)-L&ouml;sung und wurde neun Jahre in Folge als f&uuml;hrend im Gartner ITSM Magic Quadrant anerkannt.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-w65d0c56657ded-0-1\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c56657ded-0-1-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"1\"><div class=\"so-widget-sow-image so-widget-sow-image-default-c67d20f9f743\">\n<div class=\"sow-image-container\">\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/creative-monitor-tech-digitally-generated-desk-2-1.png\" width=\"541\" height=\"361\" srcset=\"https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/creative-monitor-tech-digitally-generated-desk-2-1.png 541w, https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/creative-monitor-tech-digitally-generated-desk-2-1-300x200.png 300w, https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/creative-monitor-tech-digitally-generated-desk-2-1-272x182.png 272w\" sizes=\"auto, (max-width: 541px) 100vw, 541px\" title=\"creative-monitor-tech-digitally-generated-desk 2\" alt=\"\" class=\"so-widget-image\">\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><div id=\"pg-w65d0c56657ded-1\" class=\"panel-grid panel-no-style\"><div id=\"pgc-w65d0c56657ded-1-0\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c56657ded-1-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"2\"><div class=\"panel-widget-style panel-widget-style-for-w65d0c56657ded-1-0-0\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><span style=\"color: #276d19;\">Wir beschr&auml;nken uns nicht nur auf die Bereitstellung von L&ouml;sungen und das Benutzertraining. Wir gehen einen Schritt weiter und k&uuml;mmern uns um die Einf&uuml;hrung und Verwaltung der L&ouml;sung, optimieren deren Effektivit&auml;t, indem wir von den Endbenutzern lernen. Wir implementieren umfassende ITSM-Projekte, die zuk&uuml;nftige Updates, &Auml;nderungen und Skalierbarkeit ber&uuml;cksichtigen.<\/span><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-5922-2\" class=\"panel-grid panel-has-style\"><div class=\"custom__editor__style siteorigin-panels-stretch panel-row-style panel-row-style-for-5922-2\" data-stretch-type=\"full\"><div id=\"pgc-5922-2-0\" class=\"panel-grid-cell\"><div id=\"panel-5922-2-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"2\"><div id=\"custom__editor__style\" class=\"panel-widget-style panel-widget-style-for-5922-2-0-0\"><div id=\"pl-w65d0c5665958e\" class=\"panel-layout\"><div id=\"pg-w65d0c5665958e-0\" class=\"panel-grid panel-no-style\"><div id=\"pgc-w65d0c5665958e-0-0\" class=\"panel-grid-cell\"><div class=\"panel-cell-style panel-cell-style-for-w65d0c5665958e-0-0\"><div id=\"panel-w65d0c5665958e-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\"><div class=\"panel-widget-style panel-widget-style-for-w65d0c5665958e-0-0-0\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><h3 class=\"widget-title\">ITIL<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><span style=\"color: #41464e;\">Bei Devhd ist <span style=\"color: #276d19;\">ITIL<\/span> ein Muss. Unsere technischen und L&ouml;sungsberater verf&uuml;gen &uuml;ber mehr als 10 Jahre Erfahrung im ITSM-Gesch&auml;ft und haben mit einer Vielzahl von Tools und Kunden aus verschiedenen Branchen gearbeitet.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #41464e;\">Wir nutzen unsere umfangreiche Erfahrung, um sicherzustellen, dass Sie das Beste aus Ihrer ITSM-Reise auf der Now Platform herausholen. Wir nehmen unsere bisherige Erfahrung und verwandeln sie in Best Practices f&uuml;r die Zukunft. Dank unseres methodischen Ansatzes betrachten uns unsere Kunden als strategischen Partner und vertrauen darauf, dass wir sie bei ihren Initiativen zur digitalen Transformation f&uuml;hren.<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pgc-w65d0c5665958e-0-1\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c5665958e-0-1-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"1\"><div class=\"so-widget-sow-image so-widget-sow-image-default-c67d20f9f743\">\n<div class=\"sow-image-container\">\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/cheerful-woman-using-laptop-coworking-space-2.png\" width=\"540\" height=\"577\" srcset=\"https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/cheerful-woman-using-laptop-coworking-space-2.png 540w, https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/cheerful-woman-using-laptop-coworking-space-2-281x300.png 281w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" title=\"cheerful-woman-using-laptop-coworking-space 2\" alt=\"\" class=\"so-widget-image\">\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-5922-3\" class=\"panel-grid panel-has-style\"><div class=\"custom__editor__style siteorigin-panels-stretch panel-row-style panel-row-style-for-5922-3\" data-stretch-type=\"full\"><div id=\"pgc-5922-3-0\" class=\"panel-grid-cell\"><div id=\"panel-5922-3-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"3\"><div id=\"custom__editor__style\" class=\"panel-widget-style panel-widget-style-for-5922-3-0-0\"><div id=\"pl-w65d0c67b75c3e\" class=\"panel-layout\"><div id=\"pg-w65d0c67b75c3e-0\" class=\"panel-grid panel-has-style\"><div class=\"panel-row-style panel-row-style-for-w65d0c67b75c3e-0\"><div id=\"pgc-w65d0c67b75c3e-0-0\" class=\"panel-grid-cell\"><div class=\"panel-cell-style panel-cell-style-for-w65d0c67b75c3e-0-0\"><div id=\"panel-w65d0c67b75c3e-0-0-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"0\"><div class=\"so-widget-sow-image so-widget-sow-image-default-4e6925654b7a\">\n<div class=\"sow-image-container\">\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/cheerful-woman-using-laptop-coworking-space-3.png\" width=\"390\" height=\"555\" srcset=\"https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/cheerful-woman-using-laptop-coworking-space-3.png 390w, https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/cheerful-woman-using-laptop-coworking-space-3-211x300.png 211w\" sizes=\"auto, (max-width: 390px) 100vw, 390px\" title=\"cheerful-woman-using-laptop-coworking-space 3\" alt=\"\" class=\"so-widget-image\">\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><div id=\"pgc-w65d0c67b75c3e-0-1\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c67b75c3e-0-1-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"1\"><div class=\"panel-widget-style panel-widget-style-for-w65d0c67b75c3e-0-1-0\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><h3 class=\"widget-title\">Wesentliche Erfolgsfaktoren:<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<ul style=\"margin-left: 0px;\">\n<li>Einheitliches Datenmodell f&uuml;r das gesamte Unternehmen<\/li>\n<li>Verbessern Sie Ihre Service-Erfahrung mit Self-Service-Portal, mobilen Apps und kontextbezogener Zusammenarbeit.<\/li>\n<li>Steigern Sie Ihre IT-Produktivit&auml;t durch den Einsatz von maschinellem Lernen zur Automatisierung routinem&auml;&szlig;iger Aufgaben und zur Steigerung der Produktivit&auml;t von Mitarbeitern und Agenten.<\/li>\n<li>Erzielen Sie neue relevante Einblicke, indem Sie durch integrierte Dashboards und Analysen eine vollst&auml;ndige Transparenz erhalten, die Echtzeit-Handlungsinformationen bietet, um die Services kontinuierlich zu verbessern.<\/li>\n<li>Konsolidieren Sie Ihre IT-Dienste, indem Sie eingebaute Best Practices nutzen, um Ihre ineffizienten Tools schnell in ein einziges Handlungssystem in der Cloud zu integrieren.<\/li>\n<\/ul>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-5922-4\" class=\"panel-grid panel-has-style\"><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-5922-4\" data-stretch-type=\"full\"><div id=\"pgc-5922-4-0\" class=\"panel-grid-cell\"><div id=\"panel-5922-4-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"4\"><div class=\"panel-widget-style panel-widget-style-for-5922-4-0-0\"><div id=\"pl-w65d0c67b75ee1\" class=\"panel-layout\"><div id=\"pg-w65d0c67b75ee1-0\" class=\"panel-grid panel-has-style\"><div class=\"panel-row-style panel-row-style-for-w65d0c67b75ee1-0\"><div id=\"pgc-w65d0c67b75ee1-0-0\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c67b75ee1-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\"><div class=\"custom__editor__style panel-widget-style panel-widget-style-for-w65d0c67b75ee1-0-0-0\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\"><h3 class=\"widget-title\">Hervorgehobene Apps und Funktionen f&uuml;r das IT-Service-Management<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #41464e;\">ITSM gruppiert wichtige Anwendungen und Funktionen in Pakete, die sich mit Ihren sich &auml;ndernden Anforderungen skalieren lassen.<\/span><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pgc-w65d0c67b75ee1-0-1\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c67b75ee1-0-1-0\" class=\"so-panel widget widget_sow-image panel-first-child panel-last-child\" data-index=\"1\"><div class=\"so-widget-sow-image so-widget-sow-image-default-e4c2d9f6c920\">\n<div class=\"sow-image-container\">\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/featured_apps.png\" width=\"470\" height=\"506\" srcset=\"https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/featured_apps.png 470w, https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/02\/featured_apps-279x300.png 279w\" sizes=\"auto, (max-width: 470px) 100vw, 470px\" alt=\"\" class=\"so-widget-image\">\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-w65d0c67b75ee1-1\" class=\"panel-grid panel-has-style\"><div class=\"panel-row-style panel-row-style-for-w65d0c67b75ee1-1\"><div id=\"pgc-w65d0c67b75ee1-1-0\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c67b75ee1-1-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"2\"><div id=\"pl-w65d0c56659c40\" class=\"panel-layout\"><div id=\"pg-w65d0c56659c40-0\" class=\"panel-grid panel-no-style\"><div id=\"pgc-w65d0c56659c40-0-0\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c56659c40-0-0-0\" class=\"so-panel widget widget_sow-accordion panel-first-child panel-last-child\" data-index=\"0\"><div class=\"custom__accordion__style panel-widget-style panel-widget-style-for-w65d0c56659c40-0-0-0\"><div class=\"so-widget-sow-accordion so-widget-sow-accordion-default-abeb2346336b\"><div>\n\t<div class=\"sow-accordion\">\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"incident-management\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-incident-management\" aria-controls=\"accordion-content-incident-management\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tIncident Management\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-incident-management\" id=\"accordion-content-incident-management\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Verwalten Sie St&ouml;rungen von Diensten und stellen Sie sicher, dass Ihre Benutzer und Mitarbeiter die richtige Unterst&uuml;tzung erhalten, w&auml;hrend Probleme gel&ouml;st und Systeme wieder in den normalen Betrieb versetzt werden.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"problem-management\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-problem-management\" aria-controls=\"accordion-content-problem-management\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tProblem Management\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-problem-management\" id=\"accordion-content-problem-management\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Optimieren Sie den Prozess der Fehlererkennung und -kontrolle und analysieren Sie proaktiv und optimieren Sie durch das Lernen aus Vorf&auml;llen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"release-management\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-release-management\" aria-controls=\"accordion-content-release-management\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tRelease Management\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-release-management\" id=\"accordion-content-release-management\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Stellen Sie einen reibungslosen Rollout geplanter Infrastruktur&auml;nderungen sicher, definieren Sie Genehmigungsprozesse und eliminieren Sie das Risiko von Fehlern.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"request-management\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-request-management\" aria-controls=\"accordion-content-request-management\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tRequest Management\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-request-management\" id=\"accordion-content-request-management\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Bearbeiten Sie einfache oder komplexe Anfragen von Benutzern und stellen Sie sicher, dass sie immer genau und rechtzeitig beantwortet werden.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"asset-und-kostenmanagement\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-asset-und-kostenmanagement\" aria-controls=\"accordion-content-asset-und-kostenmanagement\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tAsset- und Kostenmanagement \t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-asset-und-kostenmanagement\" id=\"accordion-content-asset-und-kostenmanagement\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Verwalten Sie Ihre Ressourcen und Verm&ouml;genswerte und richten Sie ein effizientes Kostenmanagementsystem f&uuml;r Verm&ouml;genswerte in Ihrer Organisation ein.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"walk-up-erfahrung\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-walk-up-erfahrung\" aria-controls=\"accordion-content-walk-up-erfahrung\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWalk-Up Erfahrung\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-walk-up-erfahrung\" id=\"accordion-content-walk-up-erfahrung\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Errichten Sie einen Standort vor Ort, um IT-Probleme und -Anfragen pers&ouml;nlich oder remote zu l&ouml;sen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"knowledge-management\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-knowledge-management\" aria-controls=\"accordion-content-knowledge-management\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tKnowledge Management\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-knowledge-management\" id=\"accordion-content-knowledge-management\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Stellen Sie sicher, dass Ihre Benutzer Zugang zu Selbsthilfe- und Problembehandlungsinformationen &uuml;ber eine zentrale und aktualisierte Wissensdatenbank haben.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"configuration-management\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-configuration-management\" aria-controls=\"accordion-content-configuration-management\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tConfiguration Management\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-configuration-management\" id=\"accordion-content-configuration-management\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Verfolgen und verwalten Sie Konfigurationen und Beziehungen zwischen IT-Services und Komponenten wie Software, Hardware und Dokumentation.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"now-assist\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-now-assist\" aria-controls=\"accordion-content-now-assist\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tNow Assist\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-now-assist\" id=\"accordion-content-now-assist\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Steigern Sie die Produktivit&auml;t mit generativen KI-Erfahrungen auf der Now Platform.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"predictive-intelligence\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-predictive-intelligence\" aria-controls=\"accordion-content-predictive-intelligence\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tPredictive Intelligence\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-predictive-intelligence\" id=\"accordion-content-predictive-intelligence\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Vereinfachen und beschleunigen Sie die t&auml;gliche Arbeit mit integriertem maschinellem Lernen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"service-operations-workspace\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-service-operations-workspace\" aria-controls=\"accordion-content-service-operations-workspace\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tService Operations Workspace\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-service-operations-workspace\" id=\"accordion-content-service-operations-workspace\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Verwalten Sie Vorf&auml;lle proaktiv mit klarer Sichtbarkeit, wenn Dienste gef&auml;hrdet sind.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pgc-w65d0c67b75ee1-1-1\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c67b75ee1-1-1-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child panel-last-child\" data-index=\"3\"><div id=\"pl-w65d0c64d18cde\" class=\"panel-layout\"><div id=\"pg-w65d0c64d18cde-0\" class=\"panel-grid panel-no-style\"><div id=\"pgc-w65d0c64d18cde-0-0\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c64d18cde-0-0-0\" class=\"so-panel widget widget_sow-accordion panel-first-child panel-last-child\" data-index=\"0\"><div class=\"custom__accordion__style panel-widget-style panel-widget-style-for-w65d0c64d18cde-0-0-0\"><div class=\"so-widget-sow-accordion so-widget-sow-accordion-default-abeb2346336b\"><div>\n\t<div class=\"sow-accordion\">\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"berichte-und-dashboards\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-berichte-und-dashboards\" aria-controls=\"accordion-content-berichte-und-dashboards\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tBerichte und Dashboards\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-berichte-und-dashboards\" id=\"accordion-content-berichte-und-dashboards\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Nutzen Sie individuelle und zentralisierte Berichte und Dashboards, um einen vollst&auml;ndigen und genauen &Uuml;berblick &uuml;ber Daten aus verschiedenen Systemen oder Abteilungen zu erhalten.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"service-level-management\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-service-level-management\" aria-controls=\"accordion-content-service-level-management\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tService Level Management\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-service-level-management\" id=\"accordion-content-service-level-management\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Stellen Sie sicher, dass Kunden und Lieferanten Dienste gem&auml;&szlig; vereinbarter Standards implementieren<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"benchmarking\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-benchmarking\" aria-controls=\"accordion-content-benchmarking\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tBenchmarking\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-benchmarking\" id=\"accordion-content-benchmarking\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Verwenden Sie Standards und Referenzpunkte, um neue Servicelevel und Konfigurationen zu definieren.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"umfragen-und-bewertungen\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-umfragen-und-bewertungen\" aria-controls=\"accordion-content-umfragen-und-bewertungen\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tUmfragen und Bewertungen\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-umfragen-und-bewertungen\" id=\"accordion-content-umfragen-und-bewertungen\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Gewinnen Sie neue Einblicke und Feedback zu Ihrer Serviceleistung durch die Verwendung von individuellen Serviceumfragen und Bewertungen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"virtual-agent\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-virtual-agent\" aria-controls=\"accordion-content-virtual-agent\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tVirtual Agent\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-virtual-agent\" id=\"accordion-content-virtual-agent\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>L&ouml;sen Sie h&auml;ufige Anfragen von Mitarbeitern und Kunden durch Gespr&auml;che mit einem virtuellen Chatbot.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"agentenintelligenz\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-agentenintelligenz\" aria-controls=\"accordion-content-agentenintelligenz\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tAgentenintelligenz\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-agentenintelligenz\" id=\"accordion-content-agentenintelligenz\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Beseitigen Sie Engp&auml;sse, indem Sie Aufgaben intelligent &uuml;ber verschiedene Abteilungen hinweg routen und priorisieren, unter Verwendung von KI.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"performance-analytics\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-performance-analytics\" aria-controls=\"accordion-content-performance-analytics\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tPerformance Analytics\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-performance-analytics\" id=\"accordion-content-performance-analytics\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Verwenden Sie Branchenbenchmarks und KPIs, um die Servicebereitstellung zu optimieren und Kosten zu senken.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"kontinuierliche-verbesserung\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-kontinuierliche-verbesserung\" aria-controls=\"accordion-content-kontinuierliche-verbesserung\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tKontinuierliche Verbesserung\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-kontinuierliche-verbesserung\" id=\"accordion-content-kontinuierliche-verbesserung\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Erstellen Sie ein System zur Automatisierung von ITIL, Verbesserung der Serviceeffizienz und Erreichung von Zielen.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"now-mobile\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-now-mobile\" aria-controls=\"accordion-content-now-mobile\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tNow Mobile\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-now-mobile\" id=\"accordion-content-now-mobile\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Finden Sie Antworten, erhalten Sie Hilfe und stellen Sie Anfragen &uuml;ber Abteilungen hinweg von einer einzigen, nativen mobilen App aus.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"digital-portfolio-management\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-digital-portfolio-management\" aria-controls=\"accordion-content-digital-portfolio-management\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tDigital Portfolio Management\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-digital-portfolio-management\" id=\"accordion-content-digital-portfolio-management\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Treffen Sie informierte Entscheidungen mit einem vereinheitlichten Blick auf Dienste, Produkte und Apps.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<div class=\"sow-accordion-panel\n\t\t\t\t\" data-anchor-id=\"devops-change-velocity\">\n\t\t\t\t<div class=\"sow-accordion-panel-header-container\" role=\"heading\" aria-level=\"2\">\n\t\t\t\t\t<div class=\"sow-accordion-panel-header\" tabindex=\"0\" role=\"button\" id=\"accordion-label-devops-change-velocity\" aria-controls=\"accordion-content-devops-change-velocity\" aria-expanded=\"false\">\n\t\t\t\t\t\t<div class=\"sow-accordion-title sow-accordion-title-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tDevOps Change Velocity\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-accordion-open-close-button\">\n\t\t\t\t\t\t\t<div class=\"sow-accordion-open-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61976;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"sow-accordion-close-button\">\n\t\t\t\t\t\t\t\t<span class=\"sow-icon-ionicons\" data-sow-icon=\"&#61961;\" aria-hidden=\"true\"><\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t<div class=\"sow-accordion-panel-content\" role=\"region\" aria-labelledby=\"accordion-label-devops-change-velocity\" id=\"accordion-content-devops-change-velocity\" style=\"display: none;\">\n\t\t\t\t<div class=\"sow-accordion-panel-border\">\n\t\t\t\t\t<p>Verbinden Sie Entwicklungstools mit dem &Auml;nderungsmanagement f&uuml;r automatische Ticketverwaltung und Genehmigung.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-w65d0c67b75ee1-2\" class=\"panel-grid panel-no-style\"><div id=\"pgc-w65d0c67b75ee1-2-0\" class=\"panel-grid-cell\"><div id=\"panel-w65d0c67b75ee1-2-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"4\"><div class=\"arrow_link panel-widget-style panel-widget-style-for-w65d0c67b75ee1-2-0-0\"><div class=\"so-widget-sow-editor so-widget-sow-editor-base\">\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p style=\"text-align: center;\"><a href=\"https:\/\/www.dev-hd.com\/vuranum\/uploads\/2024\/01\/Solution-Brief-ITSM-ServiceNow.pdf\"><strong><span style=\"color: #1c4380;\">Lesen Sie mehr &uuml;ber ITSM-L&ouml;sungen<\/span><\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/body><\/html>\n","protected":false},"excerpt":{"rendered":"<p>IT Service Management Bieten Sie robuste IT-Dienste und schaffen Sie Erfahrungen, die Ihren Teams helfen, produktiver zu sein. L&ouml;sen Sie Probleme schnell und beschleunigen Sie das Tempo der Innovation mit KI und maschinellem Lernen, alles von der Einfachheit einer einzigen Cloud-Plattform aus. Eine Plattform f&uuml;r unternehmensweite Automatisierung &nbsp; Vereinfachen Sie die Komplexit&auml;t und konsolidieren Sie [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5922","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n<title>IT Service Management - Devhd<\/title>\n<meta name=\"description\" content=\"IT Service Management\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dev-hd.com\/de\/it-service-management-de\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Service Management - Devhd\" \/>\n<meta property=\"og:description\" content=\"IT Service Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.dev-hd.com\/de\/it-service-management-de\/\" \/>\n<meta property=\"og:site_name\" content=\"Devhd\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-05T06:28:58+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.dev-hd.com\/de\/it-service-management-de\/\",\"url\":\"https:\/\/www.dev-hd.com\/de\/it-service-management-de\/\",\"name\":\"IT Service Management - 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