Automotive & Manufacturing

Streamlining workflows in the automotive manufacturing sector can bring benefits throughout the different work stages such as the design stage, development and manufacturing, marketing, sales, servicing, and customer support.

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Companies can act on the challenges and opportunities faced by the automotive sector by digitizing and connecting operations, increasing automation, and improving customer experience to drive innovation and accelerate growth.

Disparate processes and systems, equipment, departments, and suppliers are some of the areas that can be improved by removing the manual approach to handle repetitive, predictable tasks.

At the same time, connected value chains and processes via the ServiceNow platform ensure that the right tools, resources, systems and information are available for the teams that need them, helping to cut down on costs and save valuable time when managing tasks.

ServiceNow is the system of action for manufacturers


With systems of records, transactional systems, IIOT data and events


Connect multiple functions and orchestrate work with approvals and notifications


Get work done with great omni-channel experiences


Learn intelligently, digitize institutional knowledge and automate repetitive manual work

ServiceNow’s solutions drive action across the enterprise value chain

Supplier collaboration and management

Supplier communications
  • Unified portal
  • Supplier 360 view
  • Knowledge management
  • Onboarding/offboarding
Bi-directional Case Management
  • Invoices processing
  • Discrepancies
  • Exceptions
  • Changes
  • Forecast & capacity
Supplier Risk And Compliance
  • Risk segmentation
  • Controls and policies
  • Remediation & mitigation
  • Continuous monitoring
OT visibility
  • Purdue model
  • ISA 95
  • ICS integrations
  • CMDB CIs
  • Production process mapping
OT Vulnerability Response
  • Vulnerabilities
  • Risk scoring
  • Notifications and alerts
OT Service Management
  • Incident management
  • Tasks routing
  • Change management

Operational tech management

Manufacturing connected workforce

Factory Digitization
  • Standard operating procedures
  • Skills and certifications
  • ISA 95 model
  • Cross department communication
Digital Knowledge Capture & Process Improvement
  • Process specific knowledge
  • Team collaboration
  • Continuous improvement
Analytics and Reporting
  • Production incident reporting
  • Downtime, scarp and quality tracking
Order to Cash
  • Order changes
  • Exceptions
  • Returns
  • Billing and Invoice
After Sales and Service Support
  • Sales Support
  • Dealer portal
  • Vehicle handovers
  • Issue resolution
  • Dealer / Reseller Support

Customer experience

Enterprise: enterprise automation

Global Business Services
  • Finance & accounting
  • Legal, workplace, real estate
  • Procurement
  • ERP modernization
Sustainability / ESG
  • Program management
  • Stakeholder management
  • Domain accelerators
  • Regulations and frameworks
ERP Modernization
  • IT, employee, and risk services support
  • IT support services
  • IT security & risk
  • Employee journeys

Why Devhd?